Advice and Answers from the True Finance Team

A cash advance is not a loan or a line of credit. It allows you to access up to $150, if eligible, to help cover unexpected expenses. There is no interest, no credit check, and no late fees. Eligibility criteria apply.

Cash advances typically arrive within 2-3 business days, excluding weekends. If you requested your cash advance after 9:30 AM (PST), you will likely receive your advance on the third business day. Same-day (instant) transfers are available for certain banks and may arrive within minutes.

If the app shows your cash advance as delivered, but you do not see the funds:

  • Contact your bank first. Once funds leave True Finance, your bank is responsible for posting them.
  • Banks may reject or return deposits due to closed accounts, mismatched details, flagged activity, frozen accounts, or internal reviews.
  • Some banks may hold funds temporarily.
  • Deposits may be delayed by up to 10 business days, especially with newly opened accounts.
  • Confirm your linked bank under Settings > Linked Bank Accounts.

Once funds are sent, tracking and resolution must be handled directly with your bank. For further assistance, contact support.